What is ShuttleSIM Service?

It is a Prepaid SIM Card service that is specially designed for use by the international traveler. It offers the advantage of low-cost per minute rates for calling any fixed line or mobile number anywhere without the exorbitant roaming charges that are ordinarily imposed on calls made from a roaming handset. It is a service supported by best-of-class tier-1 GSM operators offering high-quality reliable services. With ShuttleSIM you have all the standard GSM services including Voice Mail and SMS. There is no significant delay or inconvenience in the use of ShuttleSIM to make a call. Receiving a call by the ShuttleSIM is exactly the same as with a regular GSM SIM card; the important difference is that with ShuttleSIM you achieve great savings.

ShuttleSIM is designed specially for use by people who frequently travel (shuttle) between EU countries and USA. ShuttleSIM is a Dual IMSI SIM (which is a SIM that has 2 profiles - one profile for use with a USA GSM operator and another profile for use with a UK GSM operator) that comes with a USA No. and a UK No.


Click here for Quick Start Guide for ShuttleSIM


How does the ShuttleSIM service work?

When you dial a telephone number from a roaming GSM handset equipped with ShuttleSIM and press SEND, the ShuttleSIM signals its home GSM operator (i.e. the operator that issues the ShuttleSIM) to do the following:

(a) to call back the roaming GSM handset to the telephone number that is assigned to the roaming GSM handset by the foreign (local) GSM operator of the GSM network servicing the GSM handset

(b) to call the destination number that you have dialed

and then bridge (or connect) the 2 calls (a) and (b) to enable you to have conversation with the party at the destination number.

The operation described in (a) and (b) above are transparent to the you, the user, and you do not experience any significant delay in making the call. As the call is dialed by your home GSM operator through its normal high-quality carrier network, you would experience the normal high-quality service.


Can I do SMS text messaging with the ShuttleSIM?

Yes. ShuttleSIM incorporates current advanced SIM technology and supports all standard features of a GSM service.


Does ShuttleSIM offer data service via 2G/3G network to the internet?

Yes. Use Prime profile in Italy and United Kingdom, and use Global profile in the rest of the world. Set the APN as "globaldata". Username and password are not needed. Refer to the mobile phone's manual for data service settings.


Is Voice Mail service available with ShuttleSIM?

Yes. All calls that are not answered after a certain number of rings (programmable to suit) are automatically routed to a Voice Mail Server where the caller can leave a voice message for the called party.

To retrieve the voice mail message, you simply dial 121.

There is a small per minute charge for accessing the Voice Mail Server plus the air time at the per minute rate for calling a UK number from the country where the ShuttleSIM is located.


Where can I use the ShuttleSIM service?

ShuttleSIM service is designed primarily for use by the business traveler. You can use the ShuttleSIM service when you are in any of the following countries:

AFGHANISTAN, ALBANIA, ALGERIA, ANDORRA, ANGOLA, ANGUILLA, ANTIGUA AND BARBUDA, ARGENTINA, ARMENIA, ARUBA, AUSTRALIA, AUSTRIA, AZERBAIJAN, BAHAMAS, BAHRAIN, BANGLADESH, BARBADOS, BELARUS, BELGIUM, BELIZE, BENIN, BERMUDA, BHUTAN, BOLIVIA, BOSNIA, BOTSWANA, BRAZIL, BRUNEI, BULGARIA, BURKINA FASO, BURUNDI, CAMEROON, CANADA, CAPE VERDE, CAYMAN ISLANDS, CENT AFR REP, CHAD, CHILE, CHINA, COLOMBIA, COMOROS, CONGO, COSTA RICA, COTE IVOIRE, CROATIA, CUBA, CYPRUS, CZECH REPUBLIC, DENMARK, DJIBOUTI, DOMINICA, DOMINICAN REPUBLIC, DR CONGO, EAST TIMOR, ECUADOR, EGYPT, EL SALVADOR, EQUATORIAL GUINEA, ESTONIA, ETHIOPIA, FAEROE ISLANDS, FALKLAND ISLANDS, FIJI, FINLAND, FRANCE, FRENCH GUIANA, FRENCH POLYNESIA, GABON, GAMBIA, GEORGIA, GERMANY, GHANA, GIBRALTAR, GREECE, GREENLAND, GRENADA, GUADELOUPE/ST. BARTHS/ST. MARTIN, GUAM, GUATEMALA, GUINEA BISSAU, GUINEA REP, GUYANA, HAITI, HONDURAS, HONG KONG, HUNGARY, ICELAND, INDIA, INDONESIA, IRAN, IRAQ, IRELAND, ISRAEL, ITALY, JAMAICA, JAPAN, JORDAN, KAZAKHSTAN, KENYA, KIRIBATI, KOREA SOUTH, KUWAIT, KYRGYZSTAN, LAOS, LATVIA, LEBANON, LESOTHO, LIBERIA, LIBYA, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, MACAO, MACEDONIA, MADAGASCAR, MALAWI, MALAYSIA, MALDIVES, MALI, MALTA, MARTINIQUE, MAURITANIA, MAURITIUS, MAYOTTE ISLAND, MEXICO, MOLDOVA, MONACO, MONGOLIA, MONTENEGRO, MONTSERRAT, MOROCCO, MOZAMBIQUE, MYANMAR, NAMIBIA, NEPAL, NETHERLANDS, NETHERLANDS, NETHERLANDS, NETHERLANDS ANTILLES, NEW CALEDONIA, NEW ZEALAND, NICARAGUA, NIGER, NIGERIA, NORTHERN CYPRUS, NORWAY, OMAN, PAKISTAN, PALESTINE, PANAMA, PAPUA NEW GUINEA, PARAGUAY, PERU, PHILIPPINES, POLAND, PORTUGAL, PUERTO RICO, QATAR, REUNION, ROMANIA, RUSSIA, RWANDA, SAMOA WEST, SAO TOME AND PRINCIPE, SAUDI ARABIA, SENEGAL, SERBIA, SEYCHELLES, SIERRA LEONE, SINGAPORE, SLOVAKIA, SLOVENIA, SOMALIA, SOUTH SUDAN, SPAIN, SRI LANKA, ST HELENA, ST KITTS, ST LUCIA, ST VINCENT, SUDAN, SURINAME, SWAZILAND, SWEDEN, SWITZERLAND, SYRIA, TAIWAN, TAJIKISTAN, TANZANIA, THAILAND, THURAYA, TOGO, TRINIDAD, TUNISIA, TURKEY, TURKMENISTAN, TURKS AND CAICOS IS, UGANDA, UNITED KINGDOM, UNITED ARAB EMIRATES, UNITED STATES, URUGUAY, VANUATU, VENEZUELA, VIETNAM, VIRGIN ISLANDS UK, VIRGIN ISLANDS US, YEMEN, ZAMBIA, ZIMBABWE.


What are the service features of ShuttleSIM service and the benefits it offers to the user?

ShuttleSIM is based on 3G technology supported by GSM operators that deploy best-of-breed technology to provide best-of-class services. The outstanding service features are:

  • Calls are made in the format +<telephone number> where <telephone number> consists of country code, area code and local number.
  • Roaming in more than 200 countries without the regular roaming charges.
  • The low per-minute rates for making calls in any of the 200 countries to telephone numbers anywhere in the rest of the world offer a saving of up to 85% when compared to the cost of making the same call while roaming in the country.
  • USA phone number and UK phone number for people to call you.
  • You get at your GSM handset equipped with ShuttleSIM the Call Details Record and Call Cost after each call.
  • You can make Account Balance enquiry.
  • You can send and receive SMS messages.
  • You can access ShuttleSIM's web services to view complete history of calls made and received.
  • You can purchase ShuttleSIM credit on-line at www.shuttlesim.net with Paypal or Moneybookers.


How do I use ShuttleSIM and ShuttleSIM service?

ShuttleSIM service is very easy to use. It takes 3 steps:

  • Insert your ShuttleSIM into your mobile handset.
  • Switch on your handset and enter the PIN code provided with the ShuttleSIM if necessary.
  • Your handset will automatically connect to an available GSM network in the country.


Can ShuttleSIM work with any GSM handset?

No. ShuttleSIM works with most GSM phones as long as the phone is SIM unlocked. When you purchased the phone from your mobile telecom operator, the operator may have "locked" your phone to prevent its use with other mobile operators' SIM cards. Consult the vendor of the mobile phone to get it unlocked.

Ensure that the phone supports the frequency band of the country where it will be used. Generally the frequency bands are
North America: 850, 1900
South and Central America: 850, 1900. Some countries mix in 900 and/or 1800.
Africa, Europe, Middle East, Asia, Australia: 900, 1800
Japan: 1700, 2100
Korea: 2100
And some countries have added or are adding 2100 for 3G. For specific country, please see maps.mobileworldlive.com.


What happens when you make a call?

When you key in the number you wish to call in the dialing format

+<country-code><area-code><local telephone number> (or *<Country Code><Area Code><Telephone Number>#, +#, or 00# if the GSM handset is not a compatiple model)

ShuttleSIM performs its special call routing operation. This operation may cause your handset to display messages such as "number not allowed", "blocked call", "invalid number" perhaps followed by "sending message". These messages are the GSM handset's response to ShuttleSIM's call routing requests and are normal, and you should disregard these displayed messages. 

If you are using an approved GSM handset, you will get a callback call from the home GSM operator, and your GSM handset will ring. You should then press the "Send/Yes" key to answer the incoming call and hear a voice message that tells you to wait for the call to be connected to the party at the destination number.


What would cause my approved GSM handset equipped with ShuttleSIM not be able to automatically connect to an available GSM network?

A approved GSM phone with a ShuttleSIM will automatically connect to any available GSM network in the area. In some countries there could be more than one GSM operator, and you may have to manually select a suitable GSM operator. You may also have to switch the current GSM operator if you are unable to receive a callback call after you have initiated your call. You should also verify that the SIM is using the correct profile: select "Italy/Prime" when in Italy and United Kingdom or select "Rest of the world/Global" when in any other country, or if the SIM has a USA profile (number) select "USA" or "Rest of the world/Global" when in USA or Canada.


Does ShuttleSIM expire?

Yes. If a ShuttleSIM is not used for 12 months, it will be deactivated, and any credit in the ShuttleSIM will be forfeited.


What do I have to do to get to use ShuttleSIM service?

You have to do the following:

  • sign up with your local reseller of ShuttleSIM service to become a subscriber for ShuttleSIM service or register on-line at www.airello.com to open a ShuttleSIM account

  • purchase a ShuttleSIM at US$40

  • prepay a credit amount of a minimum of US$20

Note that ShuttleSIM is a prepaid service. When there is no credit remaining in your ShuttleSIM account, you will not be able to make calls using the ShuttleSIM service. The maximum duration to be allowed for a call, that you want to dial, is calculated, based on the per-minute rate according to the dialed destination number dialed and the available credit in your ShuttleSIM account, by the ShuttleSIM system before the call begins.


How can I test out your service quality?

An authorized reseller of ShuttleSIM service in your local area can give you a demo to show you how the service work and let you experience the high voice quality of the service.


How can I become a reseller of ShuttleSIM service, and what qualification do I need to have?

To apply to become a reseller of ShuttleSIM service, write to resellerservices@shuttlesim.net and one of our representatives will contact you within the next business day to speak to you about the ShuttleSIM Reseller Program.

The basic essential qualifications are that 

(a) you have to be able to articulate the concept and the benefits of the ShuttleSIM service and be able to demonstrate the use of the service and
(b) you have a good business networking in your market


Do you offer private-labelling of the ShuttleSIM service?

The software that supports the user interface for the ShuttleSIM service is designed to support private-labelling if required. The decision to offer private-label production of ShuttleSIM service will depend on the business proposition of the proposing party. ShuttleSIM supports a 4-level hierarchy or food chain arrangement including 2 levels of resellers. For further details please enquire with a ShuttleSIM service sales manager.



How does mobile roaming work?

Roaming is defined as the ability for a cellular customer to automatically make and receive voice calls, send and receive data, or access other services when travelling outside the geographical coverage area of the home network, by means of using a network in the area visited.

Roaming is technically supported by mobility management, authentication and billing procedures. Establishing roaming between network operators is based on - and the commercial terms are contained in - Roaming Agreements. If the network visited is outside the home country, this is known as International Roaming.

GSM Roaming, which involves roaming between GSM networks, offers the convenience of a single number, a single bill and a single phone with worldwide access to over 210 countries. The convenience of GSM Roaming has been a key driver behind the global success of the GSM Platform.

When abroad and "Calling Home"

What actually happens when you "Call Home", and what are you paying for?

1. When abroad and "Calling Home" to a friend, your call is managed by the host operator.
2. The host operator passes the call via 'international transit' to your home operator.
3. Your home operator connects you to your friend's operator and establishes your call.



Who pays for what?
Steps 1 and 2. The host operator charges your home operator a wholesale rate which includes the interconnection costs ("International Transit" and costs for terminating the call) and its own network costs.

What you pay
Your next bill will include the above charges, plus other costs sustained by your operator (i.e. commercial costs, overhead costs, IT costs), plus a "profit margin" applied by your operator.

When abroad and being called from home

When a friend calls you from your home country, you are charged an international roaming price.

1. A friend calls you on your mobile phone while you're roaming
2. His operator routes the call initially to your home operator (which may or may not be the same)
3. Your home operator forwards the call to the host operator you are currently roaming on in the destination country, via 'international transit'
4. The host operator receives the forwarded call, connects you using its network and establishes your friend's originated call



Who pays for what?
Step 1. Your friend will be charged a normal call by his home operator for calling you.
Steps 2 and 3. Your home operator will charge you a tariff which includes inter alia the international transit fees to forward the call to you in the destination country and the cost for terminating the call on the host network.

Your friend pays the standard national rate (step 1).
You as a roamer pay the above charges (steps 2/3), plus other costs (i.e. commercial costs, overhead costs, IT costs), plus any additional charge to provide a reasonable return on investment by your home operator.